If you see any sort of transaction error on your account (whether it’s a charge or electronic transfer you don’t recognize, a merchant who overcharged you, or something you were charged twice for) let us know as soon as possible by calling 1-800-827-6526 (Monday-Friday 6am-9pm PT and Saturday-Sunday 8am-6pm PT)
Once you let us know about the error, we’ll walk through a few questions with you and take detailed notes about your situation. If the transaction has posted to your account, our disputes team can start investigating right away. If the transaction is still pending, we'll ask you to keep an eye on the transaction and let us know when it posts to your account. If the issue involves your debit card, we will also help you get a new card to prevent any other unauthorized charges.
In addition to contacting Customer Service, you can also use the Varo Mobile App to lock your Varo Visa® Debit Card to block any potential unauthorized charges. For more information, go to What happens if my card is lost?